PROFESSIONAL COMMUNICATION
- Effective verbal communication.
- Tone of voice and clarity.
- Structuring your message.
- Using appropriate language and terminology.
- Non-verbal communication cues.
- Understanding body language.
- Eye contact and posture.
- Facial expressions and gestures.
- Listening skills.
- Active listening techniques.
- Avoiding distractions.
- Encouraging open dialogue.
- Email and written communication.
- Crafting professional emails.
- Tone and formality in writing.
- Proofreading and clarity.
- Active and empathetic listening.
- Responding with empathy.
- Asking insightful questions.
- Paraphrasing for understanding.
MEETING ETIQUETTE
- Preparing for meetings.
- Setting clear agendas.
- Researching key topics and participants.
- Punctuality and preparedness.
- Participating in meetings.
- Contributing effectively.
- Respecting others’ viewpoints.
- Managing time during discussions.
- Virtual meeting best practices.
- Technology setup and troubleshooting.
- Mute/unmute and visual presence.
- Professional virtual backgrounds.
- Handling difficult conversations.
- Managing conflicts tactfully.
- Staying calm and composed.
- Turning negative feedback into constructive dialogue.
- Closing and following up.
- Summarizing key takeaways.
- Setting action items.
- Sending follow-up emails.
NETWORKING SKILLS
- Building professional relationships.
- Engaging with colleagues and clients.
- Fostering trust and credibility.
- Maintaining long-term relationships.
- Engaging in small talk.
- Asking open-ended questions.
- Discussing neutral topics.
- Transitioning to business topics smoothly.
- Exchange of business cards.
- Proper handling and presentation of cards.
- How to introduce yourself and others.
- Making a positive first impression.
- Proper handshakes and greetings.
- Understanding the importance of physical contact.
- Cultural variations in handshakes.
- Making introductions in different settings.
- Networking dos and don’ts.
- Do’s: Approach with confidence.
- Don’ts: Avoid overselling or dominating conversations.
- Best practices for follow-up after events.
CROSS-CULTURAL AWARENESS
- Understanding cultural differences.
- Key cultural norms in the workplace.
- Social behavior and etiquette across cultures.
- Avoiding cultural stereotypes.
- Adapting to international business norms.
- Punctuality and formality expectations.
- Addressing individuals appropriately.
- Negotiating and decision-making styles.
- Managing cultural diversity in teams.
- Embracing diverse perspectives.
- Building inclusive team environments.
- Leading with cultural sensitivity.
- Building rapport with international clients.
- Understanding cultural preferences.
- Adapting communication style.
- Being aware of cross-cultural challenges.
- Avoiding cultural misunderstandings.
- Recognizing and addressing cultural faux pas.
- Respecting non-verbal communication differences.
- Using clear, simple language.
DINING ETIQUETTE
- Proper table manners.
- Table setting and utensil use.
- Eating techniques for formal events.
- Managing conversation during meals.
- Understanding business meals.
- When to discuss business topics.
- Ordering food with etiquette.
- Handling the bill in business meals.
- Conducting business during meals.
- Keeping conversations professional.
- Balancing work and relaxation.
- Dealing with awkward situations.
- International dining etiquette.
- Variations in table manners globally.
- Special considerations for international clients.
- Tips for cross-cultural dining experiences.
- Handling formal banquets.
- Behavior in large-scale dinners.
- Engaging with senior executives.
- Maintaining composure and professionalism.
