TEAM COLLABORATION
• Working toward common goals.
o Defining team objectives.
o Aligning personal goals with team goals.
o Creating clear action plans.
• Building effective relationships.
o Identifying team roles and responsibilities.
o Respecting different working styles.
o Establishing trust and mutual respect.
• Sharing responsibilities.
o Equitable distribution of tasks.
o Understanding individual contributions.
o Avoiding role overload.
• Supporting team decisions.
o Active participation in discussions.
o Showing flexibility and openness.
o Respecting collective decisions.
• Encouraging team cohesion.
o Promoting a positive atmosphere.
o Celebrating team achievements.
o Supporting team morale.
COMMUNICATION SKILLS
• Active listening techniques.
o Demonstrating attentiveness and focus.
o Asking clarifying questions.
o Reflecting and paraphrasing feedback.
• Providing constructive feedback.
o Using the “sandwich” method for feedback.
o Giving feedback with empathy.
o Receiving feedback positively.
• Clear and concise expression.
o Organizing thoughts before speaking.
o Avoiding jargon and ambiguity.
o Ensuring clarity in communication.
• Non-verbal communication awareness.
o Understanding body language cues.
o Maintaining eye contact.
o Using gestures to support verbal messages.
• Overcoming communication barriers.
o Identifying potential obstacles in communication.
o Encouraging open dialogue.
o Tailoring communication to diverse audiences.
PROBLEM-SOLVING APPROACH
• Identifying team challenges.
o Recognizing obstacles in team progress.
o Understanding team dynamics.
o Anticipating potential issues.
• Brainstorming effective solutions.
o Encouraging idea generation.
o Analyzing pros and cons of each idea.
o Creating action plans based on solutions.
• Encouraging creative thinking.
o Using creative problem-solving techniques.
o Fostering an innovative team culture.
o Avoiding “groupthink”.
• Analyzing group dynamics.
o Recognizing roles in decision-making.
o Managing diverse perspectives.
o Fostering an inclusive environment.
• Contributing to decision-making.
o Analyzing data for informed decisions.
o Collaborating in group discussions.
o Taking ownership of decisions.
CONFLICT RESOLUTION
• Recognizing conflict sources.
o Identifying the causes of team conflicts.
o Understanding the role of emotions in conflict.
o Assessing the impact of unresolved conflicts.
• Managing diverse perspectives.
o Acknowledging differing viewpoints.
o Facilitating respectful conversations.
o Encouraging compromise and collaboration.
• Promoting positive dialogue.
o Encouraging calm and respectful communication.
o Using “I” statements to express needs.
o Actively seeking common ground.
• Finding win-win solutions.
o Identifying mutually beneficial outcomes.
o Encouraging collaboration over competition.
o Reaching agreements that satisfy all parties.
• Handling disagreements effectively.
o Staying calm under pressure.
o Dealing with resistance constructively.
o De-escalating tense situations.
ADAPTABILITY AND FLEXIBILITY
• Adjusting to team needs.
o Demonstrating flexibility in roles.
o Being receptive to change.
o Supporting team decisions, even when uncertain.
• Embracing change with resilience.
o Adapting to evolving goals and structures.
o Managing transitions within teams.
o Embracing uncertainty as opportunity.
• Managing stress and pressure.
o Staying composed under pressure.
o Recognizing signs of stress in self and others.
o Developing stress-relief strategies.
• Navigating uncertainty.
o Keeping focus during ambiguity.
o Encouraging team adaptability.
o Managing shifting team dynamics.
• Practicing patience and empathy.
o Demonstrating patience during conflict.
o Empathizing with team members’ concerns.
o Encouraging supportive, understanding communication.
