Property Operations
- Introduction to Property Management
- Role and responsibilities of property managers
- Types of managed properties
- Property management agreements and scope
- Operational Standards
- Standard operating procedures development
- Quality standards and benchmarks
- Health and safety compliance
- Technology in Property Management
- Property management software systems
- Digital communication platforms
- Work order and maintenance tracking
Tenant Relations
- Tenant Communication
- Communication channels and protocols
- Handling tenant inquiries and requests
- Building community and tenant engagement
- Tenant Retention
- Satisfaction measurement and feedback
- Retention strategies and programs
- Addressing tenant concerns and complaints
- Conflict Resolution
- Common tenant disputes
- Mediation and resolution techniques
- Escalation procedures
Lease Administration
- Lease Fundamentals
- Lease types and key terms
- Rights and obligations of parties
- Common lease clauses and provisions
- Tenant Onboarding
- Application processing and screening
- Move-in procedures and documentation
- Orientation and welcome processes
- Lease Lifecycle Management
- Rent collection procedures
- Lease renewals and negotiations
- Move-out procedures and deposit handling
Financial Management
- Property Budgeting
- Operating budget preparation
- Revenue forecasting
- Expense categorization and control
- Income Management
- Rent collection and arrears management
- Other income sources
- Payment processing and accounting
- Financial Reporting
- Monthly operating statements
- Variance analysis basics
- Owner and stakeholder reporting
Maintenance Coordination
- Preventive Maintenance
- Maintenance planning and scheduling
- Building systems overview
- Preventive maintenance programs
- Reactive Maintenance
- Work order management
- Emergency response procedures
- Prioritization and response times
- Vendor Management
- Vendor selection and qualification
- Service level agreements
- Performance monitoring and evaluation
